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Frequently Asked Questions

What happens to my dog when I bring it in for grooming?

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We meet your dog and have some fun and a play with a few treats. When your dog is feeling comfortable, he​ / she will be pre-groomed (toenails cut, feet and sanitary areas clipped, and ears cleaned).

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All dogs are shampooed twice and rinsed until squeaky clean! Moisturising conditioner, medicated shampoo or flea shampoo is available upon request.

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Dogs are blow dried by hand (we don't cage dry), and we always use low-powered stand dryers or human hair dryers on puppies. We cover your dog's ears with a 'hoodie' (soft stretchy cotton fabric) to protect from the noise of the dryers.

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Your dog is then carefully brushed out and all tangles and matts removed prior to the main grooming.

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How long does it take to groom my dog?

 

A full groom takes between 2 and 3 hours. If only a bath and dry is required, this will take approximately one and a half hours.

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Do you assess my dog's skin and coat condition?

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Yes we do. We will always let the owner know if we find anything of concern, and will recommend a veterinary visit if required.

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What products do you use to wash my dog?

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We use our own specially formulated shampoo to prevent any skin irritation and to ensure a clean, healthy and glossy coat.

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What types of dog do you groom?

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We accommodate small and medium sized dogs. Large dogs are by mutual agreement.

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What if my dog has a tendency to bite?

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Be sure to let us know, and we will assess your dog at the time of arrival in order to determine the best grooming approach.

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Do you groom puppies?

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Yes we do. We take extra care with puppies so that they are not stressed or rushed in any way, and we aim to make their grooming a positive and enjoyable experience.

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Where is my dog kept afterwards?

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We have comfortable armchairs located alongside our groomers for the dogs to relax in, and they are free to socialise and play.

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Do I need to toilet my dog before bringing it to the salon?

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Yes please!

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How do I pay?

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We accept cash and smartphone payments. Payment must be made at the salon. We do not use EFTPOS.

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What are your business hours?

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We are open Tuesday to Saturday, 9am to 4.30pm. We are closed on Sunday and Monday.

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